Frequently Asked Questions

Answers to the most common questions about booking therapy, becoming a verified therapist, payments, cancellations, and how the platform works.

Is booking free for clients? Yes — clients pay only the therapist for the session itself.

How are therapists verified? Through automated checks against state and provincial licensing boards plus manual review where needed.

Can I cancel a booking? Yes, subject to the individual therapist’s cancellation policy shown on their profile.

What payment methods are accepted? We use Stripe to process payments securely.